ace778 Privacy Policy

1Introduction & Scope

This Privacy Policy ("Policy") is issued by ace778 ("ace778", "we", "us", "our") and applies to all personal data collected, processed, and stored in connection with your use of the ace778 online gaming platform, accessible at ace778.asia, including all games, sportsbook products, live casino services, payment facilities, customer support channels, and any communications sent by ace778 to registered players.

This Policy should be read alongside the ace778 Terms & Conditions, which govern the contractual relationship between you and ace778. By registering an account on ace778, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

ace778 is committed to handling your personal data with transparency, integrity, and in compliance with its obligations under applicable data protection law and the conditions of its international gaming licence. If you have any questions about this Policy or how your data is handled, please contact the ace778 support team using the details in Section 15.

2Who We Are

ace778 is an internationally licensed online gaming platform operating under the brand name "ace778" at the domain ace778.asia. ace778 is the data controller in respect of the personal data you provide when registering and using the platform. As data controller, ace778 determines the purposes and means of the processing of your personal data, and is responsible for ensuring that such processing complies with applicable data protection obligations.

ace778 operates under an international gaming licence that imposes specific obligations with respect to the collection, verification, retention, and security of player personal data — including KYC documentation such as CNIC copies and payment method verification documents. These regulatory obligations form part of the legal basis on which ace778 processes certain categories of your personal data.

3Data We Collect

ace778 collects the following categories of personal data from players and prospective players:

3.1 Identity Data

3.2 Contact Data

3.3 Financial Data

3.4 Gaming & Behavioural Data

3.5 Technical Data

4How We Collect Data

ace778 collects personal data through the following methods:

• Direct collection: Data you provide directly when registering an ace778 account, completing KYC verification, submitting a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access the ace778 platform, including IP addresses, browser fingerprint data, session logs, and cookie data as described in Section 8.
• Payment processors: Confirmation data received from payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT network) confirming deposit receipt or withdrawal processing — this includes transaction reference numbers, timestamps, and amounts but does not include your full bank account credentials.
• Third-party verification services: Identity verification data returned by KYC verification service providers engaged by ace778 to assist in confirming the authenticity of identity documents submitted by players.
• Fraud prevention partners: Risk signal data received from fraud prevention service providers used to identify patterns consistent with fraudulent account use, bonus abuse, or money laundering.

5Legal Basis for Processing

ace778 processes your personal data on the following legal bases, depending on the purpose and category of data involved:

6How We Use Your Data

ace778 uses your personal data for the following purposes:

6.1 Platform Operation

To create and administer your ace778 account; to process deposits from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT; to process withdrawal requests to your registered payment channels; to calculate and credit winnings, bonuses, and cashback to your PKR wallet; and to provide customer support in response to queries, complaints, and disputes.

6.2 Regulatory Compliance

To verify your identity and age eligibility in accordance with ace778's KYC programme and international gaming licence requirements; to monitor betting and financial activity for signs consistent with money laundering, terrorism financing, or match-fixing in accordance with anti-money-laundering obligations; to generate regulatory reports as required by ace778's licensing authority; and to respond to lawful requests from law enforcement or regulatory bodies.

6.3 Security and Fraud Prevention

To detect and prevent fraudulent account registrations, bonus abuse, collusion between players, and other forms of gaming fraud; to monitor login activity for signs of unauthorised account access; and to identify and block access attempts from prohibited jurisdictions or by persons who are self-excluded or otherwise prohibited from holding an ace778 account.

6.4 Responsible Gaming

To monitor player behaviour patterns that may indicate problem gambling or at-risk gaming activity, in accordance with ace778's responsible gaming obligations under its international licence; to apply responsible gaming limits and restrictions you have configured in your account settings; and to administer self-exclusion requests and ensure that self-excluded players cannot register new accounts during their exclusion period.

6.5 Platform Improvement

To analyse aggregated, anonymised data on player behaviour and platform usage to improve the ace778 user experience, game lobby, payment channels, and support services — particularly in the context of how Pakistani players interact with the platform's cricket betting products, live casino, and PKR payment integrations.

6.6 Marketing (Consent-Based)

Where you have expressly opted in, ace778 may use your contact details to send promotional communications about new games, bonus offers, PSL special markets, and other ace778 platform news. You may withdraw consent for marketing communications at any time by contacting support or updating your account preferences.

7Data Sharing

ace778 does not sell your personal data. ace778 may share your personal data with the following categories of recipients in the following circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT network operators receive the data necessary to process your deposit and withdrawal transactions. Each payment processor is subject to its own applicable data protection and financial services regulations.
• KYC and identity verification providers: Third-party providers engaged by ace778 to assist in verifying the authenticity of identity documents submitted during KYC receive copies of documents you submit. These providers are bound by confidentiality obligations and data processing agreements with ace778.
• Fraud prevention services: Risk and fraud prevention platforms that analyse transaction patterns receive data necessary for fraud detection purposes. Data shared is the minimum required for risk assessment.
• Game content providers: Certain game providers in the ace778 casino and sportsbook may receive session and wagering data as part of the technical integration required to deliver their games — this data is limited to what is technically necessary and does not include your full identity or payment data unless specifically required.
• Regulatory and law enforcement authorities: ace778 will disclose personal data to its licensing authority, law enforcement agencies, or courts where it is legally required to do so — for example, in response to a court order, a lawful regulatory information request, or a reporting obligation under anti-money-laundering regulations.
• Professional advisors: Lawyers, auditors, and other professional advisors engaged by ace778 who require access to personal data in the course of providing their professional services, subject to confidentiality obligations.

8Cookies & Tracking Technologies

ace778 uses cookies and similar tracking technologies to operate the platform, maintain your session state, analyse usage patterns, and improve the user experience. The following categories of cookies are used on the ace778 platform:

• Strictly Necessary Cookies: These cookies are essential to the operation of the ace778 platform and cannot be disabled. They maintain your login session, preserve your bet slip state, and enable secure communication between your browser and ace778 servers. No personal data collected by these cookies is used for marketing.
• Performance Cookies: These cookies collect anonymised data about how players use the ace778 platform — which pages are visited most frequently, where errors occur, and which game categories attract the most engagement. This data is used exclusively to improve platform performance and cannot be used to identify individual players.
• Functional Cookies: These cookies remember your platform preferences — such as your last-used payment method display and any responsible gaming dashboard settings — to provide a more personalised experience on return visits.
• Analytics Cookies: ace778 uses analytics tools to understand aggregated player behaviour across the platform. Analytics data is processed in an anonymised or pseudonymised form and is not used to identify individual players for commercial profiling purposes.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the ace778 platform, including the login function and game sessions. ace778 does not use third-party advertising or targeting cookies.

9Data Retention

ace778 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including regulatory obligations that apply after your account is closed. The following retention principles apply:

• Active account data: Personal data associated with an active ace778 account is retained for as long as your account remains open and for a defined period thereafter, in accordance with ace778's licensing obligations.
• KYC and identity documents: Copies of CNIC and other identity verification documents are retained for a minimum of five (5) years following the closure of your account, as required under international anti-money-laundering standards applicable to ace778's gaming licence.
• Transaction records: Records of deposits, withdrawals, bets, and bonus transactions are retained for a minimum of five (5) years following the date of the transaction, in accordance with financial record-keeping requirements under ace778's licence.
• Support communications: Records of support chat conversations are retained for a minimum period to enable dispute resolution and regulatory audit, after which they are archived or deleted.
• Marketing consent records: Records of marketing consent and withdrawal of consent are retained for as long as necessary to demonstrate compliance with consent obligations.

Following the expiry of applicable retention periods, personal data is either securely deleted or anonymised so that it can no longer be associated with an identified individual. ace778 conducts periodic reviews of data held to ensure that data is not retained beyond its applicable retention period.

10Data Security

ace778 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and ace778 servers;
• Encryption of sensitive data at rest, including CNIC document copies and payment account references stored on ace778 servers;
• Role-based access controls limiting access to personal data to authorised ace778 personnel who have a documented operational need;
• Regular independent security audits and penetration testing of the ace778 platform infrastructure;
• Two-factor authentication options for player account access, including OTP verification via Pakistani mobile numbers;
• Automated monitoring for suspicious login patterns, including geographic anomalies and brute-force login attempts;
• A documented incident response and breach notification plan that is regularly reviewed and tested.

Despite these measures, no internet transmission or electronic storage system is completely secure. ace778 cannot guarantee absolute security of your data and is not liable for security breaches that result from circumstances beyond its reasonable control, provided that ace778 has implemented the security measures described above and has responded appropriately upon becoming aware of any breach.

11Your Rights

Subject to applicable law and ace778's regulatory obligations, you have the following rights in respect of your personal data held by ace778. To exercise any of these rights, please contact ace778 support using the details in Section 15.

ace778 will respond to data rights requests within the timeframes required under applicable law. Please note that certain data rights requests cannot be fulfilled where they conflict with ace778's regulatory obligations — for example, the obligation to retain KYC and transaction records for the minimum periods mandated by its gaming licence. Where ace778 cannot fulfil a data rights request in full, it will explain the specific legal basis for the limitation.

12Children & Minors

ace778 does not knowingly collect personal data from individuals under the age of 21. The ace778 platform is strictly restricted to persons aged 21 or older, and ace778's KYC programme is specifically designed to verify that registered players meet this age requirement.

If ace778 becomes aware that personal data has been collected from a person under the age of 21, it will take immediate steps to close the account, delete the data collected, and return any deposited funds to the source payment method, in accordance with ace778's underage gambling policy described in the Terms & Conditions.

If you believe that a minor has registered an account on ace778, please report this to the support team immediately via live chat. ace778 treats reports of underage account use with the highest priority.

13International Data Transfers

ace778 operates as an internationally licensed platform and, as a result, your personal data may be transferred to, stored in, or processed by systems located outside of Pakistan — including in the jurisdiction in which ace778 holds its gaming licence and in the jurisdictions where its third-party service providers (including KYC providers, fraud prevention services, and game providers) are based.

Where personal data is transferred internationally, ace778 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy — including contractual data protection clauses with service providers, technical security measures applicable to transferred data, and limiting transfers to providers in jurisdictions with adequate data protection frameworks.

By using the ace778 platform, you acknowledge and consent to the transfer of your personal data outside of Pakistan as described in this section, subject to the safeguards described herein.

14Changes to This Policy

ace778 reserves the right to update, amend, or replace this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via a notification on the ace778 platform or by email to the registered account address, with reasonable advance notice before the amended Policy takes effect — except where immediate changes are required by regulatory direction or urgent security considerations.

The date at the top of this Policy ("Effective Date") indicates when the current version took effect. ace778 recommends that all players review this Policy periodically to remain informed of how their data is processed. Your continued use of the ace778 platform following the effective date of any amended Policy constitutes acceptance of the updated data practices described therein.

15Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ace778, please contact the ace778 data support team through the following channels:

If you are not satisfied with ace778's response to a privacy complaint or data rights request, you may have the right to lodge a complaint with the supervisory authority responsible for data protection oversight in the jurisdiction of ace778's international gaming licence. Details of the relevant supervisory authority are available from the ace778 support team upon request.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. The version accessible at ace778.asia/privacy-policy is always the current, operative version.